Who we are
Minas Center Limited is the data controller for personal information processed in connection with the MinasPay and Minas Transfer services, unless a different controller is identified at the point of collection.
Information we may collect
- Identity, contact and account information.
- Identification documents, verification results and due-diligence information.
- Payment instructions, beneficiaries, transaction history and source-of-funds information.
- Communications, complaints and customer-support records.
- Device, security, access and website usage information.
- Information received from screening, fraud-prevention, banking and payment partners.
Why we use information
We process personal information to provide and administer payment services, verify identity, prevent fraud and financial crime, comply with legal and regulatory obligations, safeguard customers, respond to enquiries and complaints, improve operations and protect our rights.
Depending on the activity, our lawful bases may include performance of a contract, legal obligation, legitimate interests and consent. Where special-category or criminal-offence data is processed, we rely on an appropriate additional legal condition.
Sharing and international transfers
We may share information where necessary with banks, payment providers, identity-verification and screening providers, professional advisers, technology suppliers, regulators, law-enforcement bodies and other parties required to process a payment or comply with law.
Cross-border payments may require information to be transferred outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, we use an appropriate transfer mechanism.
Retention and security
We retain information for as long as required for the relevant service, legal, regulatory, anti-money laundering, dispute and record-keeping purposes. Access is limited according to role and supported by proportionate organisational and technical controls.
Your rights
Subject to applicable law, you may request access, correction, erasure, restriction, objection, portability or withdrawal of consent. Some rights may be limited where we must keep or use information to comply with financial-services or anti-money laundering obligations.
Send privacy requests to info@minaspay.co.uk. You may also complain to the Information Commissioner’s Office.